We appreciate that your privacy is important to you. We will continue to protect the personal information you provide us and we will manage your personal information in accordance with any mandatory privacy regulations, depending on your location.
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.
1. When do we collect information.
We collect three categories of information when you use our website:
For example, we may collect personal information from you if you create an account on our website, register on our website, make an account, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our website.
2. Why do we need to collect personal information?
We collect personal information when you volunteer that information in order to receive a service from us or through our website. The personal information collected by us or on our websites will be used to provide the goods or services you have requested, such as setting up and managing your subscription or account on our website. Your personal information may be used in relation to any survey, promotional offer or any competition you may enter on our websites.
3. What information do we collect?
When you access our website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our website can recognise your computer when you next visit our website. The "cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our websites when you visit us.
We can also log the internet protocol address (IP address) of visitors to our website so that we can work out the countries in which the computers are located.
We collect information using “cookies” and other tracking technologies for the following reasons:
Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
5. Site User Tracking Experience
We may use tracking software to review and improve your experience of our website. In particular, we may use Facebook Pixel, Infusionsoft, Active Campaign, Google Analytics, YouTube, etc.
We may use advertising products, such as Remarketing with Facebook, Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our website traffic via Google Advertising cookies and anonymous identifiers.
Data collected via these Google products is not linked with any personally identifiable information you submit while on our website. If you wish to opt out of the Google Analytics data collection, you may do so on Google's Site at tools.google.com/dlpage/gaoptout
6. How do we store your information?
Although we cannot guarantee the safety or security of your personal information, we take reasonable physical, electronic, and procedural measures to protect your personal and sensitive information against loss or unauthorised access, use, interference, modification, or deletion.
We use different technologies and procedures to help protect personal information from unauthorised access, loss, alternation, disclosure or use. Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your personal information is held in data centres. Our commitment to data security means:
Our website is hosted in Australia. In addition, web traffic information we collect, such as data collected by Google Analytics may be stored overseas.
7. Retention of your personal information
8. What use do we make of your personal information?
We will communicate with you in relation to the services we provide, the management of your subscription account and profile.
We may send you information and updates about any other product, service or information that we provide to our customers. We may also send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.
We may also release your personal information when we believe release is appropriate to comply with the law, enforce our subscription agreements, website policies and terms & conditions, or protect ours or others rights, property, or safety.
We may disclose your personal information to:
10. Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the EEA, you have certain data protection rights. In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the EEA.
11. How can I access the personal information that you collect?
We are happy to provide you with details of personal information held about you. To access this information, you need to email or write to us using the contact details below.
If you believe that your personal information has been misused, you can inform us of your complaint by writing to our address and we will attempt to resolve the matter.
12. Complaint procedure
You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by us and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the external body appropriate to your circumstances depending on your location.
13. Contact us
We will treat your requests or complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.
We will aim to ensure that your complaint is resolved in timely and appropriate manner.