Privacy Policy

V1.1 - Last edited 1 July 2022

Conditional Visibility

priovanti.com is operated by A.K Robertson & K.B Rogers ABN 64 993 274 536 trading as Priovanti (referred to in this privacy policy as “we”, “us”, “our”) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.

By using or subscribing to our website, registering an account with us or entering into an agreement with us for services, you are accepting the terms of this privacy policy, and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this privacy policy.


We appreciate that your privacy is important to you. We will continue to protect the personal information you provide us and we will manage your personal information in accordance with any mandatory privacy regulations, depending on your location.


We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.

1. When do we collect information.


We collect three categories of information when you use our website:

  • the personal information you voluntarily provide — that is, we collect personal information with your informed consent;
  • anonymous non-personal information about how you use our website; and
  • “cookie” based information that makes your use of our website easier by recording your preferences so that when you return to our website the “cookie” re-loads that information into your web browser.

For example, we may collect personal information from you if you create an account on our website, register on our website, make an account, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our website.


2. Why do we need to collect personal information?


We collect personal information when you volunteer that information in order to receive a service from us or through our website. The personal information collected by us or on our websites will be used to provide the goods or services you have requested, such as setting up and managing your subscription or account on our website. Your personal information may be used in relation to any survey, promotional offer or any competition you may enter on our websites.


3. What information do we collect?

  • The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details, information for identification purposes, profession or occupation, business or company numbers and names. If you make payments from our website by credit card or debit card or direct debit from your bank account, we may collect your card or bank account details.
  • General information about visits to our website is collected by our computer servers, with small files “cookies” that our websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our websites are visited. The anonymous non-personal information that we collect and analyse in not personal information.
  • Any additional personal information relating that you may provide to us directly through our website.

4. Cookies


When you access our website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our website can recognise your computer when you next visit our website. The "cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our websites when you visit us.


We can also log the internet protocol address (IP address) of visitors to our website so that we can work out the countries in which the computers are located.


We collect information using “cookies” and other tracking technologies for the following reasons:

  • to help us monitor the performance of our website so that we can improve the operation of our website and the services we offer;
  • to provide personalised services to each user of our website to make their navigation through our website easier and more rewarding to the user;
  • to sell advertising on our website in order to meet some of the costs of operating our website and improve the content on our website; and
  • when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.


If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.


5. Site User Tracking Experience


We may use tracking software to review and improve your experience of our website. In particular, we may use Facebook Pixel, Infusionsoft, Active Campaign, Google Analytics, YouTube, etc.


We may use advertising products, such as Remarketing with Facebook, Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our website traffic via Google Advertising cookies and anonymous identifiers.


Data collected via these Google products is not linked with any personally identifiable information you submit while on our website. If you wish to opt out of the Google Analytics data collection, you may do so on Google's Site at tools.google.com/dlpage/gaoptout


6. How do we store your information?


Although we cannot guarantee the safety or security of your personal information, we take reasonable physical, electronic, and procedural measures to protect your personal and sensitive information against loss or unauthorised access, use, interference, modification, or deletion.


We use different technologies and procedures to help protect personal information from unauthorised access, loss, alternation, disclosure or use. Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your personal information is held in data centres. Our commitment to data security means:

  • we have procedures to limit access to personal information within our business;
  • we use security measures and technologies within our business to protect your personal information; and
  • we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.

Our website is hosted in Australia. In addition, web traffic information we collect, such as data collected by Google Analytics may be stored overseas.


7. Retention of your personal information


We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


8. What use do we make of your personal information?


We will communicate with you in relation to the services we provide, the management of your subscription account and profile.


We may send you information and updates about any other product, service or information that we provide to our customers. We may also send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.


We may also release your personal information when we believe release is appropriate to comply with the law, enforce our subscription agreements, website policies and terms & conditions, or protect ours or others rights, property, or safety.


9. Disclosure


We may disclose your personal information to:

  • our directors, employees, agents, contractors or service, debt collectors, professional advisors for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide services to you;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes, which may include overseas parties; and
  • any other organisation for any authorised purpose with your consent.

10. Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)


For the purpose of this privacy policy, we are a Data Controller of your personal information in accordance with the GDPR.


If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this privacy policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

  • we need to perform a contract with you, such as when you use our services;
  • you have given us permission to do so;
  • the processing is in our legitimate interests and it is not overridden by your rights;
  • for payment processing purposes; and
  • to comply with the law.

If you are a resident of the EEA, you have certain data protection rights. In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you:Whenever made possible, you can access, update or request deletion of your Personal Data (as defined in the GDPR) directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object: You have the right to object to our processing of your Personal Data.
  • The right of restriction: You have the right to request that we restrict the processing of your personal information.
  • The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent: You also have the right to withdraw your consent at any time where Recycled Hub relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.


You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the EEA.


11. How can I access the personal information that you collect?


We are happy to provide you with details of personal information held about you. To access this information, you need to email or write to us using the contact details below.


If you believe that your personal information has been misused, you can inform us of your complaint by writing to our address and we will attempt to resolve the matter.


12. Complaint procedure


You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.


If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by us and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the external body appropriate to your circumstances depending on your location.


13. Contact us


If you have any questions or complaints about this privacy policy, please contact us via support@priovanti.com.


We will treat your requests or complaints confidentially.


Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.


We will aim to ensure that your complaint is resolved in timely and appropriate manner.


14. Changes to our privacy policy


If we decide to change this privacy policy, we will post those changes on this page, and update the privacy policy modification date above.

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